Privacy Policy

Effective Date: 11/10/2025
Last Updated: 11/10/2025

Introduction

Welcome to Roberta Campbell Official (“we,” “our,” or “us”). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [robertacampbellofficial.com] and use our life coaching services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

When you register for an account or use our services, we may collect:

Contact Information: Name, email address, phone number, mailing address
Account Credentials: Username, password (encrypted)
Profile Information: Date of birth, gender, occupation, biographical details
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Communication Data: Messages, feedback, and correspondence you send to us
Coaching Information: Goals, preferences, session notes, progress tracking, and other information you share during coaching sessions

Information Collected Automatically

When you access our website, we automatically collect:

Technical Information: IP address, browser type, device information, operating system
Usage Data: Pages visited, time spent on pages, links clicked, referring website
Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience (see our Cookie Policy below)

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery: To provide, maintain, and improve our life coaching services
Account Management: To create and manage your user account
Communication: To respond to inquiries, send appointment reminders, and provide customer support
Personalization: To tailor our services and recommendations to your specific needs and goals
Payment Processing: To process transactions and send billing information
Marketing: To send newsletters, promotional materials, and updates (with your consent)
Legal Compliance: To comply with legal obligations and protect our legal rights
Safety and Security: To detect, prevent, and address fraud, security issues, or technical problems

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information includes:

Consent: You have given clear consent for us to process your personal data for specific purposes
Contract: Processing is necessary for the performance of our coaching services
Legal Obligation: Processing is necessary to comply with the law
Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processors, email service providers, hosting services)
Legal Requirements: When required by law, subpoena, or other legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets
Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users
With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data
Secure server infrastructure
Regular security assessments
Access controls and authentication procedures
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods include:

Account information: For the duration of your account plus [X] years
Coaching session records: [X] years from the last session
Payment records: As required by tax and accounting regulations
Marketing communications: Until you unsubscribe

Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing your personal information
Portability: Request a copy of your information in a structured, machine-readable format
Objection: Object to our processing of your personal information
Withdraw Consent: Withdraw your consent at any time (without affecting prior processing)
Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at [privacy@yourwebsite.com].

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze website traffic and user behavior
Personalize content and advertisements
Maintain security and prevent fraud

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

International Data Transfers

If you are accessing our services from outside [Your Country], please be aware that your information may be transferred to, stored, and processed in [Your Country] or other countries where our service providers operate. By using our services, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via our Contact Us page.

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.